We offer a 120-seat International Contact Center focused primarily on providing World-Class Services to our global clients, extending the reach of their enterprises by providing round the clock services and enhancing their customer service levels.

Focused Pool of Human capital

We have built domain knowledge in business process areas such as Sales Support, Technical Support, Back-end business processes such as Accounting and Collection and Logistics and supply chain management. Our specialization in business process verticals provides us an edge over our competition. Our teams have business knowledge of our clients, and are selected after a rigorous screening process.

We have a continuous training as well as quality control process, with active involvement of our clients. Our solutions are tightly integrated with the rest of our client's operations through various channels of communications, utilizing voice, data and web-based technology.

Infrastructure

We have an excellent & technologically advanced facility in Pune, India, to provide an excellent work environment for our human resources and to enable uncompromising quality and fast turnaround times for our clients. We have an extremely spacious office, which has a capacity of seating 360 people in three shifts. Our facility has been designed to be a people friendly and environment conscious workspace that incorporates natural lighting, spacious interiors, indoor cafeterias and workstations reducing work related stress and fatigue to a minimum.

The key features are:

• Acoustically treated and sealed Production Area
• Well equipped and secured Data center
• Training room
• Cafeteria
• Recreation Room

Technology

Technology plays a very crucial role in enabling Contact Centers to address important business concerns. Foremost of these concerns would be meeting cost effective solutions, exceeding customer expectations, handling increasing workload effectively and delivering exceptional services with ease.

In order to enable us to function effectively as an international contact center we are assisted by Nortel for Bandwidth Manager and Switch, Davox & Stratasoft for Predictive Dialing and ACD, Compaq for Servers and desktops, 3 com for switches and Plantronics for Headsets.